Returns & refunds

Return & Exchange Policy

The Policy envisages the terms and conditions under which: 

(i) You are permitted to return goods purchased by you, subject to a valid reason;
(ii) a refund may be obtained for goods purchased by you, subject to certain conditions ;
(iii) you may cancel orders for goods purchased by you within 2 hours of the order.

What I can return and when?
(i) You receive a faulty or defective product
(ii) You receive a product that is different from what you ordered


What products can NOT be returned?
(i) Custom made products.


Conditions for returning products
(i) The products must be returned in the original condition they were received in along with any bills, tags, labels etc;
(ii) Products must be in their original form and unsoiled;
(iii) Brand packaging should be intact;
(iv) Replacement of a product will be subject to availability of the product.

To raise a dispute, please send an email to eladaeskincare@gmail.com. Your email must contain name of the product and the order ID along with a detailed description of the nature of the concern. This must be done within 3 days of receipt of the product or else it will not be entertained. If a refund is agreed on, then you must send the product back within 7 days of agreeing to the refund.